Prodfoto Policies and Terms
Last Updated: December 15, 2023
Welcome to Prodfoto - Your Partner in Ecommerce Imagery Excellence.
Greetings from Prodfoto!
At Prodfoto, we blend professional expertise with a personal touch to bring your ecommerce visions to life. As a dedicated subdivision of Marini Films, we're nestled in the vibrant heart of Cebu, Philippines, and are committed to delivering exceptional product photography and graphic layout solutions.
Our Philosophy
At Prodfoto, we believe in transparency and clarity, especially when it comes to our policies and the way we conduct business. Our policies are designed to provide you with a clear understanding of how we operate, ensuring a smooth and trustworthy relationship.
Prodfoto and Marini Films: A Partnership in Excellence
As part of the Marini Films family, we carry forward a legacy of creative excellence and innovation. This partnership enriches our services, allowing us to offer you unparalleled quality in ecommerce imagery.
Navigating Our Policies
We encourage you to read through our policies to understand better how we work together. If you have any questions or need further clarification, our friendly support team is always here to help at support@prodfoto.com.
Welcome and Overview
Prodfoto and Marini Films
Terms of Service
Definition of Customers
Commercial License
Shipping and Handling
Liability Clauses
Account Responsibility
User Content
Additional Legal Protections
Privacy Policy
Data Collection
Usage of Information
Data Protection
Sharing Information
User Rights
Policy Changes
Cookie Policy
Purpose of Cookies
Types of Cookies
Managing Cookies
Third-party Cookies
Refund & Cancellation Policy
Service Quality Assurance
Refund Eligibility
Refund Processing
Payment Policy
Payment Methods
Payment Gateway Information (Xendit)
Support and Contact Information
Contact Details
Response Times
Legal Disclaimers and General Provisions
Additional Legal Information
Table of Contents
Terms of Service
Definition of Prodfoto's Customers: Prodfoto's customers are defined as entities or individuals who have directly purchased our services.
Commercial License: Customers of Prodfoto are granted a commercial license to use the output photos for ecommerce listings, branding materials, and other commercial purposes. Prodfoto shall not be liable for any misuse or mishandling of delivered output images by our customers or their end-users. It is the customer's responsibility to use the images within legal terms.
Shipping Fees and Responsibilities: All shipping fees, re-shipping fees, hidden fees, and customs taxes incurred by chosen shipping couriers are the responsibility of the customer. Prodfoto will advise on preferred shipping couriers and provide guidance on proper packaging to minimize damage during shipment.
Liability Clauses
Liability for Illegal Activities: Prodfoto and Marini Films (our parent company) shall not be liable for any illegal activities, including violations of copyrights, intellectual property, trademarks, etc., conducted by the customer using our services. Customers are responsible for ensuring their products and usage of our services comply with legal standards.
Liability for Undeclared or Wrongly Declared Goods: Prodfoto and Marini Films are not liable for issues arising from undeclared or wrongly declared goods by the customer or their overseas suppliers. We will provide instructions for shipping products and properly declaring items to couriers to avoid shipment delays.
Liability for Illegal Products: Prodfoto and its partner companies are not liable for any illegal activities or products shipped by the customer. In such cases, we will notify governing authorities and couriers. The customer will be responsible for any resulting damages and legal consequences.
Account Responsibility
Account Security: Users are responsible for maintaining the confidentiality of their account and password and for restricting access to their computer. Users agree to accept responsibility for all activities that occur under their account or password.
Accurate Information: Users must ensure that their contact information and other account-related information are accurate, complete, and up-to-date.
Unauthorized Use: Users should notify Prodfoto immediately of any unauthorized use of their account or any other breach of security.
User Content
Content Ownership: Users retain all ownership rights to the content they upload or post on Prodfoto's platform.
Grant of License: By uploading or posting content, users grant Prodfoto a perpetual, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such content in any media for Prodfoto's marketing, sales, and promotional purposes.
Content Responsibility: Users are solely responsible for the content they upload or post, and they agree not to upload or post any content that is unlawful, defamatory, infringing, or otherwise inappropriate.
Rights to Remove: Prodfoto reserves the right to remove or edit such content but does not regularly review posted content.
Additional Legal Protections: Prodfoto reserves the right to refuse service to anyone at any time for any reason. We are committed to complying with all applicable laws and regulations in the jurisdictions where we operate. Any disputes arising under these terms will be governed by the laws of the Philippines.
Privacy Policy
Effective Date: December 15, 2023
Introduction:
Prodfoto, a subdivision of Marini Films, located in Cebu, Philippines, is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information we receive from users of our services.
Information Collection:
Personal Information: We collect personal information that you voluntarily provide to us. This may include your full name, email address, phone number, business name, and industry/category when you engage with our services, fill out forms on our website, or communicate with us.
Usage Data: We collect information on how the service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Use of Data
Service Provision: To provide and maintain our service.
Communication: To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.
Improvement: To gather valuable information so that we can improve our services.
Monitoring: To monitor the usage of our service.
Technical Issues: To provide customer support and detect, prevent, and address technical issues.
Data Sharing and Disclosure
Third Parties: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: Prodfoto may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Prodfoto, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, and protect against legal liability.
Payment Processing: Prodfoto utilizes the services of the external payment gateway, Xendit, for processing payments. We do not have access to your payment account details or account numbers. Xendit handles all aspects of the payment transaction. Prodfoto only collects your name, email, and country for the purpose of communication and service provision. This information is used strictly for processing your transactions and communicating with you regarding your orders.
Data Security:
We value your trust in providing us your personal information and strive to use commercially acceptable means to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Data Retention:
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
Your Rights
You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your personal data directly within your account settings section.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@prodfoto.com.
Refund and Cancellation Policy
Effective Date: December 15, 2023
Introduction
At Prodfoto, a subdivision of Marini Films, we are committed to ensuring the satisfaction of our customers. This policy outlines the terms regarding refunds and cancellations of our services.
Service Quality Assurance
Revisions: Prodfoto guarantees multiple revisions if the output deliverables are rejected by online marketplaces due to quality and requirements.
Quality Commitment: We stand behind the quality of our work and will make necessary revisions to meet marketplace standards.
Refund Eligibility
Projects Not Started: Refunds are considered for projects that have not commenced. Each request is evaluated on a case-by-case basis.
Lost Products in Shipping: Refunds are applicable for products lost during shipping, subject to verification and confirmation of the loss.
Processing Refunds and Cancellations
Notification: To initiate a refund or cancellation, please contact us immediately. Cancellation requests should be made in writing via email or formal communication.
Evaluation: Each request for refund or cancellation will be evaluated based on the specifics of the project and the stage of completion.
Finance Team Processing: Our finance team will process approved refunds and cancellations. Please allow a reasonable time frame for the processing of your refund.
Bank Processing Time: The time it takes for the refunded amount to reflect in your account will depend on your bank’s processing times.
Payment Policy
Payment Gateway: Payments are processed through our external payment gateway partner, Xendit. Prodfoto does not have access to your payment account details or account numbers.
Data Collection: We collect your name, email, and country for communication and service provision purposes.
Additional Terms
Non-Refundable Reservation Fee: Reservation fees or down payments are non-refundable but are fully deductible from the total project cost.
Alternative Options: In certain cases, we may offer the option to apply the deposit to a different project or service within Prodfoto.
Contact Us
For any inquiries or to discuss a refund or cancellation, please reach out to our client services team at support@prodfoto.com.
Payment Policy
Effective Date: December 15, 2023
Introduction
At Prodfoto, a subdivision of Marini Films, we are committed to ensuring the satisfaction of our customers. This policy outlines the terms regarding refunds and cancellations of our services.
Service Quality Assurance
Revisions: Each plan has a number of revisions. However, should the deliverables be rejected by the preferred online marketplace, Prodfoto guarantees to revise it free of charge until it is accepted.
Quality Commitment: We stand behind the quality of our work and will make necessary revisions to meet marketplace standards.
Refund Eligibility
Projects Not Started: Refunds are considered for projects that have not commenced. Each request is evaluated on a case-by-case basis.
Lost Products in Shipping: Refunds are applicable for products lost during shipping, subject to verification and confirmation of the loss.
Processing Refunds and Cancellations
Notification: To initiate a refund or cancellation, please contact us immediately. Cancellation requests should be made in writing via email or formal communication.
Evaluation: Each request for refund or cancellation will be evaluated based on the specifics of the project and the stage of completion.
Finance Team Processing: Our finance team will process approved refunds and cancellations. Please allow a reasonable time frame for the processing of your refund.
Bank Processing Time: The time it takes for the refunded amount to reflect in your account will depend on your bank’s processing times.
Payment Policy
Payment Gateway: Payments are processed through our external payment gateway provider, Xendit. Prodfoto does not have access to your payment account details or account numbers.
Data Collection: We collect your name, email, and country for communication and service provision purposes
Payments: Payments are paid in full from the Pricing Plans page where our payment gateway provider will direct you to a secured payment transaction process.
Alternative Options: In certain cases, we may offer the option to apply the deposit to a different project or service within Prodfoto.
Contact Us
For any inquiries or to discuss a refund or cancellation, please reach out to our client services team at support@prodfoto.com.
Support and Contact Information
Effective Date: December 15, 2023
Introduction
At Prodfoto, we are committed to providing exceptional customer support. Our team is here to assist you with any inquiries or issues you may encounter with our services.
Contacting Support
Email Support: For any support-related queries, please reach out to us at support@prodfoto.com. This is the primary channel for obtaining assistance and information.
Alternative Contact Methods: Additional contact methods, such our contact form on our website may be available.
Response Times
Working Hours: Our support team operates during standard working hours in the Philippine Time-zone.
Timely Responses: We strive to respond to all queries as promptly as possible. Response times may vary, but we aim to acknowledge and address your concerns within 24 hours during working days.
Non-Working Days: Responses may be delayed during weekends and public holidays observed in the Philippines.
Types of Support
Technical Assistance: For technical issues related to our services, our team will provide detailed guidance and troubleshooting steps.
Service Inquiries: Questions regarding our services, policies, or your specific projects will be addressed comprehensively.
Feedback and Suggestions: We welcome your feedback and suggestions and encourage you to contact us to share your experience or ideas for improvement.
Shipping Location & Details: All necessary details such as our shipping location for your products in Cebu, Philippines as well as instructions on how to securely pack your products to avoid damages during the courier will be sent to your registered email upon purchase. Please observe 24 hours for us to verify your payment and send it in your email. Please monitor your spam or promotions inbox in case. Should there be a delay in this process (after at most 24 hours), please send us an email immediately.
Escalation Process
Immediate Escalation: If your issue requires urgent attention or has not been resolved satisfactorily, it can be escalated to a senior support representative or manager.
Resolution Commitment: We are committed to resolving your issues effectively and will keep you informed throughout the process.
Social Media: You can also reach out to us through our social media platforms at the bottom of the page.
Legal Disclaimers and General Provisions
Effective Date: December 15, 2023
Introduction
This document outlines the legal disclaimers and general provisions applicable to the use of Prodfoto's services and website. Prodfoto, a subdivision of Marini Films, adheres to the highest standards of legal compliance and ethical conduct.
Legal Disclaimers
Accuracy of Information: While Prodfoto strives to ensure that the information provided on our website and in our services is current and accurate, we do not warrant the completeness, reliability, or accuracy of this information.
Limitation of Liability: Prodfoto, including its directors, employees, affiliates, and agents, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
Third-Party Links: Our service may contain links to third-party websites or services that are not owned or controlled by Prodfoto. Prodfoto has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
General Provisions
Governing Law: These terms shall be governed and construed in accordance with the laws of the Philippines, without regard to its conflict of law provisions.
Amendments to Terms: We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
Entire Agreement: These terms constitute the entire agreement between us regarding our service and supersede and replace any prior agreements we might have had between us regarding the service.
No Waiver: No waiver of any term of these terms shall be deemed a further or continuing waiver of such term or any other term, and Prodfoto's failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.
Your continued use of our service constitutes acceptance of these terms and policies.
Contact Information
For any questions about these legal disclaimers and general provisions, please contact us at support@prodfoto.com.
Or send us an email
support@prodfoto.com